Privacy Policy

1. Information We Collect

Personal Data

We may gather and handle the following types of personal information:

Your contact information (such as name and email address) when you reach out to us or sign up for our newsletter
Any details you provide through surveys or feedback forms

Automatically Collected Data

When you access our website, we may automatically obtain certain data:

Your IP address and approximate location
Information about your device and browser
Operating system details
Pages you visit, time spent on the site, and referring website
Unique identifiers (like cookies or device IDs)

We do not intentionally collect or process special categories of personal data (such as information revealing racial or ethnic origin, political views, religious beliefs, etc.).

2. How We Use Your Information

We use your personal information for the following reasons:

To deliver and enhance our casino review services
To address your questions and feedback
To send newsletters and updates (only with your explicit consent)
To analyze site usage and improve your experience
To fulfill legal obligations under EU and UK regulations
To prevent fraud and maintain website security

We do not use your personal data for automated decision-making or profiling that has legal or similarly significant effects on you.

3. Information Sharing and International Transfers

We do not sell, trade, or rent your personal information to third parties. We may share your data only in these situations:

Service Providers: With reliable third-party providers (such as hosting, analytics, or email services) who process data for us and are contractually required to comply with GDPR and Google standards.
Legal Requirements: If required by law, regulation, or to protect our rights, property, or safety.
Business Transfers: If there is a merger, acquisition, or sale of assets, provided the recipient is subject to similar data protection duties.
Consent: If you have specifically agreed to us sharing your data.

If your personal data is transferred outside the European Economic Area (EEA), we ensure suitable safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, as required by GDPR.

4. Data Security

We use appropriate technical and organizational steps to secure your personal data, including:

SSL/TLS encryption for data in transit
Secure servers with restricted data access
Regular security checks and updates
Access controls and authentication measures
Staff training on privacy and data protection

However, no method of online transmission or electronic storage is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar tracking tools in line with the EU ePrivacy Directive and Google policies to:

Remember your settings and preferences
Monitor website traffic and usage trends
Enhance website performance and user experience
Offer personalized content and suggestions

Where legally required, we ask for your consent before setting non-essential cookies. You can adjust your cookie choices anytime via our Cookie Policy or your browser settings. Disabling cookies may impact site functionality.

For more details about our use of cookies and third-party services (like Google Analytics), please read our Cookie Policy.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR) and other relevant data protection laws, you have these rights:

Right of Access: Find out if we process your personal data and access that information.
Right to Rectification: Ask us to correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data in certain situations.
Right to Restriction: Request that we limit processing of your data in specific cases.
Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format and transfer it to another controller.
Right to Object: Object to your data being processed for direct marketing or for reasons related to your particular situation.
Right to Withdraw Consent: Withdraw your consent at any time if processing is based on consent.
Right to Lodge a Complaint: File a complaint with a supervisory authority (such as the UK Information Commissioner's Office or your local data protection authority).

To exercise your rights, contact us at privacy@urbanvenue.co.uk. We will reply to your request within one month, as required by law.

7. Legal Basis for Processing

We only process your personal data when we have a valid legal reason under GDPR, such as:

Consent: When you have clearly agreed to a specific use (for example, subscribing to our newsletter or accepting cookies).
Contract: When processing is necessary to fulfill a contract with you.
Legal Obligation: When we must process your data to comply with the law.
Legitimate Interests: When processing is needed for our legitimate interests, provided these do not override your rights and interests.

8. Contact Us About Privacy

If you have any questions about this Privacy Policy, our data handling, or want to exercise your rights, please get in touch:

Email: privacy@urbanvenue.co.uk
General Contact: Contact Us

We will respond to your inquiry within one month, as required by GDPR.

Changes to This Privacy Policy

We may revise this Privacy Policy occasionally to reflect updates in our practices, legal obligations, or Google requirements. If there are significant changes, we will post the revised Privacy Policy here and update the "Last updated" date.

We recommend reviewing this Privacy Policy from time to time to stay informed about any updates.